Return Policy

Return Policy of Sparketech Shop

If any customer finds his/her purchased item is damaged/flawed or incorrect/incomplete at the time of delivery, you are requested to contact with us through the relevant return window. Your item may be eligible for price cut or replacement depending on the valid complaint, condition, and class of the item;The product must be unused, unworn, unwashed and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of sparketech shop packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.For apparatus/ electronics related issues after use or the lapse of the arrival window, we will refer you to the brand guarantee focus (if applicable);

You are requested to provide/submit correct documents and evidence regarding your return claim (i.e. unboxing video, receiving invoice, spot-on cellphone number, etc.) and also the product must include the original tags, user manual, warranty cards, freebies and accessories.

It has to be noted that returns will ONLY be accepted if the following conditions are met:

Why Returns	The Returned Product/Goods/Items Have to be
	Good Condition	Sealed	Complete ( Free Gifts, Accessories, Original Packaging)	Tag & Labels attached
Wrong Item	YES	YES *	YES	YES
Physical Damage	NO	NO	YES	YES
Faulty Item	YES	NO	YES	YES
Incomplete Item	YES	NO	NO	YES
Parts Missing	YES	NO	NO	YES
Please note that sold product (s) that already are used by the customer/client is not returnable and altered product (s) is not returnable

*Product sealed should not be broken except for item type that cannot be differentiated visually based on information provided on the box/ packaging only

ü  Purchased products are not returnable if it exceeds a five-day timeframe after the sale is made

 Following cases products shall not be eligible for return or replacement:

·         Incidental damage due to malfunctioning of product;

·         Any consumable item which has been used/installed;

·         Products with tampered or missing serial/UPC numbers;

·         Damages due to misuse of product;

·         Digital products/services;

·         Any damage/defect which are not covered under the manufacturer’s warranty;

·         Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;

Reserves its right to initiate civil and/or criminal proceedings against a user who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, sparketech shop may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.